Privacy policy

Privacy policy

  1. General information

The confidentiality of your personal data is one of the main concerns of Firenze com s.r.l., based in Str. Poligonului, nr.1, Ploiesti, Prahova, as data operator.

This document is intended to inform you about the processing of your personal data in the context of the use of the website


  1. Categories of processed personal data

II.1. If you are a Customer of the Site, (the site is addressed exclusively to legal entities) will process your personal data such as your first and last name, telephone, name of the company you work for and your e-mail address, as well as any other categories of data you provide directly in the context of creating your user account.

II.2. If you are a Visitor of the Site, Firenze com S.R.L. will process your personal data that you provide directly in the context of using the Site, such as the data you provide in the Contact / Questions / Complaints section, to the extent you contact us in this way.

III. Aims and bases of processing

III.1. If you are a Customer of the Site, Firenze com S.R.L. process your personal data as follows:

  • To identify your company in order to establish a trade relationship tailored to your needs and requirements.
  • The information provided is not stored by Firenze com S.R.L. elsewhere than at the site level in your account. Information can be edited or deleted directly from your account or by requesting it on the site's contact page or phone numbers on the site.


Providing your data for this purpose is voluntary. Refusing to provide consent for processing your data for this purpose will not have negative consequences for you, you can navigate freely on our site, the only inaccessible page will be the product catalog (we reserve the right to have this section available only to our partners ), but you can

contact the sales exporter through the other means of contact made available on the site.


III.2. If you are a Visitor of the Site, Firenze com S.R.L. process your personal data as follows:

  • to resolve complaints, complaints and to monitor traffic and improve your experience on the Site.

Themes: Processing of your data for this purpose is based on the legitimate interest of Firenze com S.R.L. to ensure the correct functioning of the Site, and to permanently improve the experience of site visitors, including by resolving various comments, questions or complaints.

Providing your data for this purpose is voluntary. Refusing to provide data for this purpose will not have any negative consequences for you.

  1. The length of time we are processing your data

As a matter of principle, Firenze com S.R.L will process your personal data as long as is necessary to achieve the above mentioned processing purposes.

  1. Disclosure of personal data

For the purpose of processing, Firenze com S.R.L. may disclose your data to partners, third parties or entities that support Firenze com S.R.L. in doing business through the Site (IT Service Providers) or to the central / local public authorities in the following exemplary listed cases:

  • to administer the Site;
  • to maintain, personalize and improve the Site and its services;
  • for performing data analysis, testing and research, monitoring usage and activity trends, development of safety features and user authentication;
  • for the transmission of marketing communications under the conditions and limits stipulated by the law;
  • when the disclosure of personal data is provided by law, etc.

ARE YOU COMING. The rights you benefit from

Under the conditions set out in the legislation on personal data processing, you are entitled to the following rights:

  • the right to information, ie the right to receive details of the processing activities carried out by Firenze com S.R.L., as described in this document;
  • the right of access to the data, ie the right to obtain confirmation from Firenze com S.R.L. with regard to the processing of personal data, as well as details of processing activities such as the way in which the data are processed, the purpose of the processing, the recipients or categories of data recipients, etc .;
  • the right to rectification, ie the right to obtain correction, without undue delay, by Firenze com S.R.L. inaccurate or unjustified personal data, as well as the completion of incomplete data; The rectification / completion shall be communicated to each recipient to whom the data was transmitted, unless this proves impossible or involves disproportionate efforts.
  • the right to delete the data without undue delay ("the right to be forgotten"), if one of the following reasons applies:

these are no longer necessary for the purposes for which they were collected or processed;

o if consent is withdrawn and there is no other legal basis for processing;

o if the data subject opposes processing and there are no legitimate reasons to prevail;

o if personal data has been processed unlawfully;

o if personal data has to be deleted for compliance with a legal obligation;

o personal data have been collected in connection with the provision of information society services in accordance with Union or national law under which the operator is located.

It is possible that, following the request for data deletion, Firenze com S.R.L. to anonymize these data (thus depriving them of personal character) and to continue processing for statistical purposes under these conditions;

  • the right to restrict processing to the extent that:

a person disputes the accuracy of the data for a period that allows us to verify the correctness of the data;

processing is illegal and the data subject opposes the deletion of personal data, but instead calls for restrictions on their use;

an operator no longer needs personal data for processing, but the data subject asks them to find, exercise or defend a right in court; or

a person targeted opposed to processing (other than direct marketing) for the period of time during which it is ascertained whether the legitimate rights of the operator prevail over those of the data subject.

  • the right to data portability, respectively (i) the right to receive personal data in a structured way, commonly used in an easy-to-read format, and (ii) the right to transmit these data by to Firenze com SRL to another data controller, to the extent that the conditions provided by law are met;
  • the right to object - as far as the processing activities are concerned, can be exercised by submitting a request as indicated below;

at any time, for reasons connected with the particular circumstances of the data subject, that the data which are intended to be processed under the legitimate interest of Firenze com S.R.L. or in the public interest, except in cases where Firenze com S.R.L. can demonstrate that he has legitimate and compelling reasons that justify the processing and which prevails over the interests, rights and freedoms of the data subject or that the purpose is to establish, exercise or defend a right in court;

at any time, free of charge and without any justification, that data intended to be processed for direct marketing purposes.

  • The right not to be subject to an automatic individual decision, ie the right not to be the subject of a decision taken solely on the basis of automated processing activities, including the creation of profiles, which produces legal effects concerning the data subject or affects him similarly to a significant extent;
  • The right to address to the National Supervisory Authority for Personal Data Processing or the competent courts, to the extent that you consider it necessary.

For any additional questions about how personal data is processed and to exercise your rights above, please contact us at

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